On-site Coaching Helps Eagle Employees Succeed

    On-site Coaching Helps Eagle Employees Succeed

    Posted by Vikki Shonkwiler on 2021 Feb 23


    success coaching1

    At the Eagle Group we believe in our employees. We know the success of our companies depends on the people doing the work, day to day, to design and produce our award-winning cast parts. We also acknowledge that our employees have lives outside the workplace, and external challenges play a major role in everyone's ability to grow and succeed on the job.

    That's why all Eagle Group companies partner with the Employer Resource Network® to provide personal, on-site success coaching to all of our employees. Our trained social worker takes on issues across the board, from loan applications and housing to therapy and medical care.Eagle Group's success coach is Greg Borgman, who has been in the human service social work field for nearly 20 years. "Being a success coach is helping people do problem-solving," he says. "I use the resources I have in my area so folks can have access to those things. I'm very much a resource navigator in that aspect." Mr. Borgman's resources are as diverse as the issues he helps address. Financial and housing advice are common, but he has also helped employees in unexpected ways, like securing a free furnace installation and finding a specialized therapist. His resource network includes organizations offering free legal aid, childcare and affordable short-term loans. 

    The Eagle Group's Human Resources office works closely with Mr. Borgman, often referring employees to him when problems arise. According to Lisa Price, Chief HR Officer at Eagle Alloy, "It has been a great resource for HR and our supervisors to refer employees to when outside influences are effecting employees on the job. HR will refer to the success coach if attendance has been an issue and the coach can counsel the employee on other influences that have created a barrier to getting to work."

    Employees are also welcome to request coaching on their own, and the success coach is flexible in accommodating any schedule. In normal times, he's available at Eagle Alloy's Muskegon facility or at his own office for in-person sessions. Currently, he carries out the majority of his consultations online or over the phone. No matter where or when a consultation takes place, everything discussed is completely confidential between the coach and the employee. No personal information is ever shared with employers or other external parties without consent.

    Michigan ERN LogoThe Eagle Group, and other companies in our area, have access to success coaches through the Michigan Employer Resource Network, or ERN®. A national organization encompassing 28 regional networks, ERN originated in West Michigan (where the Eagle Group is also located) in 2007. ERN's motto is "helping transform companies one employee at a time," and that's exactly how they approach the success coaching model at the core of their work. By providing resources to improve the lives of individual employees, ERN success coaches benefit companies in the long run. According to Angela Vander Hulst, ERN Communications Director:

    "The Lakeshore Employer Resource Network is a venture between its employer members and strategic community partners with a focus on helping to recruit, stabilize and retain each member’s workforce. This is achieved by leveraging community resources and programs into the workplace or by helping employees navigate sometimes complex public and nonprofit systems. The result is reduced turnover and absenteeism, greater employee engagement and improved productivity."

    Ultimately, success coaching isn't just about giving people what they need; it's about giving them the tools to succeed on their own. In the three years that the Eagle Group has offered success coaching, Lisa Price has seen its value time and again. "Muskegon county has so many programs that are there to help people, but most people do not know where to go to get started," she says. "We would like to see more take advantage of the coach, as I believe there are many that could benefit from the resources they can offer."


    Success coaching is one of the many benefits the Eagle Group offers employees. Learn more about some of our other benefits in the posts below:

    Tags: Education, Employment, Benefits

    Vikki Shonkwiler

    Written by Vikki Shonkwiler

    Vikki is Sales Technician at Eagle Alloy, Inc. in Muskegon, MI. A Hoosier at heart, she grew up in Indiana and graduated from Indiana University with a double major in computer science and Spanish. She is a self-professed numbers geek—so much so that she actually enjoys doing tax preparation. When she’s not crunching numbers or managing sales teams, Vikki enjoys traveling and spending time with her children and grandchildren.

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