Eagle Alloy, Inc. provided customers with its annual quality survey, and received excellent ratings for 2017.
On behalf of Eagle Alloy, we'd like to thank our customers for taking the time to fill out this survey, and we look forward to continued collaboration in 2018!
The chart below shows Eagle Alloy's scores in each category, taking the average scores of all respondents.
The Eagle Group is not only a world-class metal casting and machining company, but a company with deeply rooted values and a dedication to social responsibility. We owe our high customer-retention rate both to our quality products, and to a consistent, customer-first approach that focuses on building solid relationships within the manufacturing industry.
All Eagle Group companies strive to continually improve quality and customer service for every job we carry out. Our values, on display in each one of our facilities, are the cornerstone of our business philosophy.
In order to achieve the long term vision of the organization, The Eagle Group relies on associates at all levels who live and work by the following values.
INTEGRITY Value actions that are fair, responsible, and proper above all else. Conduct all activities according to the highest ethical standards and measures of social responsibility.
RESPECT Recognize that everyone, and everyone’s work, is important. Give the responsibility, authority, training, and tools necessary to make decisions to the person closest to the activity.
ACCOUNTABILITY Take responsibility for our own assigned tasks and the performance of our workgroup. Focus on ownership versus blame when encountering setbacks. Demonstrate a can-do attitude by taking initiative.
TEAMWORK Value working cooperatively with other at all times.
CONTINUOUS IMPROVEMENT Foster an atmosphere that values quality, constant improvement, and creativity: encourage prudent decision making; and use mistakes as an opportunity for learning.
HONEST COMMUNICATION Establish effective, honest, and open communication among all employees, business units, and customers.
FLEXIBILITY Be quick and flexible in responding to new opportunities and meeting customers’ needs. Embrace necessary change.
Vikki is Sales Technician at Eagle Alloy, Inc. in Muskegon, MI. A Hoosier at heart, she grew up in Indiana and graduated from Indiana University with a double major in computer science and Spanish. She is a self-professed numbers geek—so much so that she actually enjoys doing tax preparation. When she’s not crunching numbers or managing sales teams, Vikki enjoys traveling and spending time with her children and grandchildren.